๐Ÿ›Ÿ Best practices

Keep your lines alive. Start with a question.

Lines get flagged when people ignore them. They stay healthy when people reply. Open every new conversation with something that's easy to answer, and send the link after they reply.

โœ“ iMessage, RCS, SMS & WhatsApp  ยท  โœ“ Replies are unlimited and free
Hey Jenna, are you still looking in Westshore? ๐Ÿก
Yes! Still looking
Perfect. Here are 3 that just listed: bayside.example/westshore

The rules for a first message

For any new contact, on any channel. Verification codes are the only exception.

1

No link until they reply

A link from an unknown number is the #1 spam signal. On iPhones it often isn't even tappable until the person replies. After one reply, send all the links you like.

โŒ "50% off this weekend only! Shop now: bit.ly/xyz"
โœ… "Hey {first_name}, want first dibs on our weekend sale?" โ†’ they reply โ†’ send the link.
2

Ask something easy to answer

The easier the reply, the more replies you get. From easiest to hardest:

Yes/no: "Hey there, were you interested in TRT?" (Android phones even show one-tap Yes / No buttons under it.)
Reply with a number or word: "Reply 12 if you're here. Reply 22 for more options."
Open-ended with context: "Hi, this is Devon at Thrive. I just emailed you a quick guide. What would you like clarity on first?"
3

It doesn't have to be text

A photo with a question, a short video, or an AI voice note in your own voice all get replies. What matters is that it asks for one.

4

Say who you are, and use their name

"Hi {first_name}, it's Sarah with Bayside Realty" reads like a person. A wall of identical texts to thousands of people reads like a blast.

5

Never use link shorteners

bit.ly and similar links are filtered by carriers, even later in the conversation. Use your real domain.

6

Stop after 2โ€“3 unanswered messages

If someone hasn't replied after two or three tries, move on. Messaging non-repliers over and over is what gets numbers reported.

Handled for you automatically: STOP opt-outs, daytime sending windows in the recipient's time zone, and a gradual warm-up for new lines.

Opener ideas by industry

Copy one, change the details, and keep the question. {first_name} is filled in for each person.

๐Ÿก

Real estate

Hi {first_name}, it's Sarah with Bayside Realty. Are you still thinking about selling this year?
Hey {first_name}, quick one: are you still looking in the Westshore area?
๐Ÿ”จ

Roofing & home services

Hi {first_name}, Brian with Coastal Roofing. Did the storm last week leave any damage at your place?
Hey {first_name}, are you still planning that kitchen project?
๐Ÿ’‡

Salons & med spas

Hi {first_name}! It's Jessica from Glow. Want me to save you a spot this Friday?
Hey {first_name}, were you interested in the new facial we talked about?
๐Ÿš—

Auto

Hi {first_name}, it's Mike at Bay Auto. Is your car still due for its service?
Hey {first_name}, are you still shopping for an SUV?
๐Ÿ›ก๏ธ

Insurance

Hi {first_name}, Dana here. Is now still a good time to look at your renewal?
Hey {first_name}, did you ever get that quote you were looking for?
๐Ÿ›๏ธ

Online stores

Hi {first_name}! Did your order arrive OK?
Hey {first_name}, want first dibs on our restock this week? Reply YES.
๐ŸŽฐ

Promotions & gaming

Hey {first_name}, is this still the best number for you?
Hi {first_name}! Want this week's bonus? Reply YES and I'll send it.
๐Ÿ’ช

Health & wellness

Hey there, were you interested in TRT?
Hi {first_name}, is this still a good number to reach you about your plan?

Why replies matter so much here

iBlueTextTypical bulk SMS route
Message typeBlue-bubble iMessage, RCS when available, SMS only as a fallback, WhatsAppGreen SMS
Open ratesUp to 5x higher with iMessage (industry estimate)Baseline
Photos, video, voice memos, tapbacksโœ… includedโŒ or extra cost
AI auto-repliesโœ… no extra chargeโŒ
Replies and follow-upsUnlimited, $0Charged per message
CountriesWorldwide on iMessage, WhatsApp and SMSVaries by route

Every reply turns a cold number into a conversation. From then on, follow-ups are free and unlimited, links work, and the line stays trusted.

Questions

Why no link in the first message?

A link from a number someone has never texted is the strongest spam signal there is. On iPhones, a link from an unknown sender often isn't even tappable and shows no preview until the person replies. Carriers filter texts with links, and WhatsApp watches for them too. Once they reply, you're a conversation, and links work normally.

What counts as a good first message?

Anything that gets a reply: a question in text, a photo with a question, a voice note, or a short video. The easiest to answer is a yes/no question like "Hey {first_name}, is this still a good number for you?"

Do follow-ups cost extra?

No. Once someone replies, every message in that conversation is unlimited and doesn't count toward your daily limits. Per-message SMS providers charge you for every one.

What type of messages can I send?

Any lawful marketing or customer messages. The one thing we ask is a decent reply rate, because replies are what keep a line trusted by Apple, carriers and WhatsApp.

What happens if my reply rate drops?

We tell you, with tips to fix it. On WhatsApp, a number with very few replies is automatically slowed down so it doesn't get banned, and we always let you know when that happens.

Do verification codes need a question?

No. One-time codes are expected by the person and go out as they are.

Ask first. Link later. Keep every line alive.

Start free and send your first conversations the right way.

Start free