Last updated: July 27, 2026 · iBlueText is a product of RG Loomis LLC.
We do not give refunds or credits of any kind, for any reason. This includes one-time setup and activation fees, hosted phone line / number / iMessage account activation, monthly and annual subscription fees (current and prior periods), prepaid lookup credits, prepaid verification credits, and any partial, unused, or remaining balance.
When you buy a line or hosted service, we immediately incur non-recoverable costs to provision a physical phone, Mac, number, and iMessage account for you. That money is spent on our end and cannot be returned — so it is not refundable to you.
You can cancel any subscription at any time from Billing → Manage billing & subscriptions (secure Stripe portal) — no phone call or email required. Cancellation stops future renewals only. Your access continues through the end of the period you've already paid for, then ends. You are not refunded for the current or any prior period.
If a line, number, or iMessage account that we host for you is blocked or deactivated by a carrier or by Apple through no fault of your own, we may, at our discretion, replace it with a new line and iMessage account at no extra charge. This free replacement is your sole remedy — no refund or credit is owed for any blocked, paused, or interrupted line. We owe no replacement and no refund where the block results from spam or any violation of the TCPA, carrier rules, Apple policies, the law, or our Terms.
If a renewal payment fails, the affected line(s) and access pause automatically and we notify you. Update your card in the billing portal to resume. Accounts suspended or terminated for violating our Terms of Service or Acceptable Use Policy (for example, spam or unlawful messaging) forfeit all fees and remaining credits with no refund.
Initiating a chargeback or payment dispute for services we have already provided is a breach of our Terms. We may immediately suspend your account and pursue the disputed amounts plus costs. If you believe you were billed in error, email support@ibluetext.com first and we'll review it in good faith.
This policy supplements our Terms of Service. Where they differ, the Terms control.