iBlueText for your CRM

iBlueText adds iMessage, SMS and WhatsApp as messaging channels in your CRM. iPhones get a blue iMessage, everyone else gets a normal text, and replies come back into the same conversation. Works with CRMs built on LeadConnector.

Set it up (about 3 minutes)

1. Install iBlueText from your CRM's app marketplace and pick the business account to connect.
2. Create a free iBlueText account (or log in). The business account connects automatically.
3. Choose how you'll send: hosted (we run a real iPhone and number for you) or your own Mac with the iBlueText Bridge app.
4. Open a contact in your CRM, pick iMessage - iBlueText in the channel menu next to the message box, and send.

Open the setup steps →

New accounts get free test messages from our shared number, so you can try it before you pay. You don't need to buy a phone number in your CRM.

Channels

• iMessage - iBlueText: blue iMessage to iPhones, with an automatic SMS to everyone else.
• WhatsApp - iBlueText: from your own WhatsApp number (linked by QR code) or one we host.
• Android SMS - iBlueText: always a regular text message, from a paired Android phone.

Photos, videos and files go through the paperclip in the conversation. Replies, photos and voice memos your contacts send show up in the same conversation.

Workflows

iBlueText adds workflow actions (send an iMessage, react to a message, check whether a number is an iPhone, turn Do Not Disturb on or off, write an AI opening message) and triggers (message received, reaction received, delivered, failed).

App actions and triggers only appear when premium workflow features are on for the business account. If you don't see them, ask your CRM admin to turn on Workflow - Premium Features. Your CRM may charge a small fee per run.

Limits and good practice

• Each line has a daily limit on new conversations, and new numbers warm up gradually. Bigger lists are paced automatically.
• Contacts who reply STOP are opted out of every channel.
• Open with a short, personal question. Replies keep your number healthy.

Disconnect

Uninstall the app in your CRM, or disconnect the business account in Integrations in your iBlueText dashboard. Sending from the CRM stops immediately; your iBlueText account, lines and conversations stay.

Support

Email russ@ibluetext.com or call or text (727) 254-9153. Our assistant Azura (chat button, bottom right) answers setup questions any time. See also our Privacy Policy and Terms.